Get in touch
We're a small team and we read everything.
Questions about a lamp, an order or a return? Write to us and you'll hear back within one working day. No ticket numbers, no bots.
Before you write
Orders
Dispatch is within 1–2 business days. Tracking arrives by email once your parcel ships, and you can check it any time on Track Your Order.
Returns
30 days from delivery, unused and in the original box. Reply to your order confirmation and we'll arrange it. Full details in our returns policy.
Products
Dimensions, runtime and charging times are listed under Specifications on every product page.
Vensalo is a trading name of Exure Group Limited (Business Registration Number 67169839), Flat 5, 4/F, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong.